In this presentation called, "Taking the Mystery Out of Running Your Business", e4e partner Mark Brimer discusses some things you can to to make your business more predictable.
In this presentation called "Get More From Your Networking," e4e partner Mark Brimer discusses rules of networking and how to conduct one's self at an event. He introduces core principles as well as common etiquette that can help professionals network efficiently and effectively to grow their business.
Marketing communications expert Caren Libby leads a panel discussion on professional networking. Caren, Brian Lunt, Bill Prenatt, Karen Hoffman and Mark Brimer discuss their approaches to networking and how they leverage their connections to advance not only their own businesses, but also to help others in their networks.
One good turn deserves another. Mark Brimer offers straightforward and practical advice about networking and how helping others win ultimately garners wins for you.
In this presentation focused on growing one’s business, Cynthia Correll facilitates questions put to a select panel, drawing upon the expertise of a social media leader, a digital marketing leader and a networking leader.
Meeting people and connecting in a memorable and caring manner is truly an art. Consistent, responsible and purposeful strategies make Mark Brimer more than qualified to guide others in the process of effective networking. In addition to running a successful business, he walks the talk, citing many examples from his own experience.
Entrepreneur and networking expert Mark Brimer provides a hands-on, strategic presentation on how to prepare and engage in effective networking before, during and after events. He helps all he meets, including those attending this presentation by immediately imploring each to consider the…
- Vast amount of people you know and may not realize are in your network
- Number of people who likely don’t know what you do and how to educate them
- Three industries that are good referrals or industries for you
- Best connected people in your network and how to approach them
- People willing to buy-in to what you do and connect you to the people you want to meet
- Top three people who would be the best to buy in to what you do and promote you
- Places and associations that can net you new referrals and how to mine them
- Hobbies, volunteers and associations that are hidden resources for referrals
- List you create that best describes your ideal prospects and helps you to ask for them
- Set of questions to engage your prospects in a reciprocal and supportive relationship
- Value you provide when you become a rich resource for people by generously providing introductions
- List of the type of people you’d like to meet and how to communicate this to others
- Importance of finding a way to be memorable in a positive, creative or funny way
- Quick blurb or elevator pitch you use to introduce yourself creatively enough that become curious about you and remember you
- Importance of being prepared no matter how prepared others are
- Strategy to get others to ask for your card and help you
- Value of demonstrating your helpfulness first through helping others grow their business
- Importance of asking others what you can do for them outside of what you do and then providing service regarding their answer as fast as possible
- Ways to create win/win dynamics so people talk about you even when you’re not there
- Commitment to find out quickly who you can introduce to the person in front of you
- Importance of really knowing people in your social networks so your connections are highly helpful
- Number of new customers you need within a year
- Need to attend weekly networking groups and set up one-on-one meetings
- Goal to leave every event with a specific number of new opportunities
- Value of reciprocity thinking and behaving
- Practice of considering who you can connect with next
- Need to be reliable and consistent
- Targets to keep in mind and doing your homework on them so you can find out all the connections
- Compliments and mindfulness you need to provide your referral sources
- Need for possibility thinking so you are open to connections you could never predict could happen when you bring someone or introduce people
- Need to follow-up in a responsible and excellent way, including sending thank you notes
- List of people you can hand out written requests for introductions within their networks
- Platinum rule, which is finding out how others want to be treated and provide that to them
- Consistency of habits and routines in networking and meeting with people
- Tricks you draw upon in order to remain positive and personable no matter what is going on in your life
- Ways to track connections and be a connection others want to track
- Need to consistently be memorable enough to be in first and second place of people doing what you do
Do you like to be catered to? Delegate the job of office supplies, including pricing, selection and delivery to your business, off your plate so you can focus on more important tasks. Mark Brimer will help you free up and better use your time. Email him at firstname.lastname@example.org, go visit his website at www.officesupplysolutionsllc.com, or call him at 314-227-6771
You weren't paying attention? Why not? You are getting paid to assist customers!
How often do you go to spend money with a company and the person behind the counter or on the other end of the phone are “doing you a favor” by assisting you? They half-heartedly greet you, if at all, or even ignore you until they are ready to interact with you. The sad thing I am finding is that our younger generation does not understand the personal interaction needed to serve customers well. Could this be a result of the internet, a lack of direction from parents who are too busy with their own lives, or is or is the “who cares” attitude coming from boredom? Today people feel they should be constantly entertained rather than lavishing others with attention and great service.
I can't tell you how many times I go though the self-serve checkout at the grocery store and walk by the person “supervising” my transaction, and receive no acknowledgement or gratitude for my business. I might be old-fashioned but I expect a, “Thank you.” or “Have a nice day” especially after a transaction I completed on my own.
There is one place that has always impressed me. Have you ever dined or driven thru at Chick-Fil-A? Every single time, no matter what location, I am always greeted with a friendly helpful voice from a person who then thanks me for the order I placed even before the transaction is complete. This type of friendly service is what I expect to receive and give to my customers; it is a two way street.
I walked into a fairly busy Subway, with a few customers ahead of me in line and did a double take. The young man helping people with the start to their sandwich had an ear bud in his ear with a visible dangling white cord. He was half-heartedly interacting with customers, using a disinterested tone of voice and making none or very little eye contact. The interesting thing is I know the manager and owner of this particular location. This employee made a sandwich for the person two people ahead of me in line and then the person directly in front of me gave his order and the young man. The employee said back to the customer, “I’m sorry. I wasn't paying attention. Can you repeat that!” He wasn’t paying attention? Why not? He’s getting paid to assist customers!
If that wasn't shocking enough, I called that Subway to speak with the manager the very next morning since I was so taken back by this scenario. The response the manager gave me was even more horrifying. He said, “I wasn't working yesterday. It was my day off. There’s not much I can do about that.” ‘Wait, aren't you the manager?’ I was thinking? Completely stunned at this point I explained that I’d just wanted to share the information in case the managers were interested. Even though I pass that Subway once or more everyday, I have not gone back and do not plan to do so. The golden rule is so important; treat others the way you want to be treated and appreciate the people who give you the opportunity to earn money.
What kind of service and appreciation do you show your customers? Are you available for them? None of us is perfect, but make sure to apologize if someone happens to catch you in a less-than-desirable behavior. The words “I'm sorry” go a long way. Show your customers how much you appreciate their business and loyalty by “being there” for those who spend their hard earned money at your establishment.
When you think of people who save your day, what comes to mind? Do you think of a family member, friend, neighbor, or religious leader? All of those are good choices but a superhero you might not put in your top 5 is your local office supplier. Yes, I just said office supplier.
Here is a scenario for you. Have you ever gone to the supply cabinet to get what you think is your last box of envelopes. What about your last ream of paper or even roll of bathroom tissue and then have that sinking feeling that sets in when you find an empty box or no box at all. NOW WHAT? You have a deadline to hit, the phone is ringing off the hook, you need to leave work early for a family event or business meeting, and lunch is not even penciled in your work day until maybe tomorrow if your lucky. The last thing you have time to do is solve one more problem or get in the car to go get that item you need.
You wish clicking your heels together 3 times like Dorothy did in the Wizard of OZ, would make the missing item appear. The stress free solution is just 10 numbers away 314-227-6771. It is that simple! Call Office Supply Solutions and we relieve your stress, cater to your need of the day, and deliver service with a smile. Right now you’re thinking yeah, sure like that’s going to happen.
Check out these 3 true stories and then consider if calling 314-227-6771 and getting an industry educated live person without going through voicemail prompts is real or just a fantasy.
- A customer went to their supply cabinet only to find an empty box of catalog mailing envelopes. Guess what, their mailing HAD to go out that same day. After calling 314-227-6771, the customer was assured we would be right over. In 30 minutes their front door opened and they were presented not only with their much needed catalog envelopes but a free bag of candy for ordering online (a promotion at that time), and the Office Supply Solutions delivery driver knew exactly where to put away the customer's bathroom tissue, paper towels, and trash can liners so the customer could start immediately on their mission critical project. Did Office Supply Solutions save the day? That’s for you to decide but our customer was relieved so my guess is their vote was a resounding YES!
- This call I will never forget. I was in between meetings and saw an incoming call on my cell phone from Kansas City (Office Supply Solutions is located in St. Louis, Missouri). The customer said frantically, “I am not sure how this happened but we are in the middle of a project and we are out of toner and have no spare. Is there anything you can do to help?” Of course we could because we solve problems! This particular customer was printing again in less than 2 hours even though they are 200 miles away. If Superman strapped the cartridge to his back and flew over highway 70, the cartridge would not have arrived much sooner.
- Have you ever had something on your to-do list that was always the next thing you were going to do, for days. That was the situation for one of our customers whose boss asked them to get motivational signs and have them delivered and on the walls by the time the boss got to town. You guessed it: the boss walked in, didn't see the signs and asked the manager why the signs were not on the walls. You may have been in a similar situation before. The words out of your mouth are, “They should be delivered today, I am not sure why they haven't arrived yet.”
The truth is the reason they have not been delivered is that all the items had never been ordered. NO BIG DEAL! The customer called and said. “Help! Is there anything you can do to get me motivational signs 10 minutes ago?” We went online with the customer, picked out the signs, and walked in the door with the signs and a smile about an hour later. Was this person's day saved? I am pretty sure the answer was “FOR SURE!”
These are just a few ways your local office supplier can be a super hero in your day. Just a parting piece of advice... if you order an extra box of the item and do not cut it so close, we won't have to be your super hero as often, your stress level will be lower, and just in case you do need superhero service we are here to cater to you as long as these 10 numbers are in your speed dial: 314-227-6771. We save days one office at a time.
Stop Sabotaging your day!
Consider the last time you drove to get office supplies. Did it bring you any new revenues or help you build your business? Stop for a second and think of the cost to your bottom line when you spend your time doing anything that takes you away from what you do best and the activities most supportive to meeting your goals for your business.
What most people experience by neglecting to get adequate support purchasing their office supplies is a lack of productivity, a waste of gas and lost hours that could have been better spent developing their business, building client relations and running their staff. And while it’s possible you may have needed a break from work, wouldn’t it be a better use of your time to jump on Linked in and make a few new connections, spend time developing your staff or deepening the relationships with your customers?
Do you remember times you felt frustration walking up and down the aisle of a supply store, wasting precious time trying to locate items and people who will give the personalized support you want and need, only to find you are in line behind the next guy. Need I go on?
Most business owners and executives suffer ineffective time management. Too often, they do not delegate tasks to others that represent an inappropriate use of their time. You have unique strengths in your work; similarly helping you with your office supplies is my strength. It’s my passion and pleasure to fulfill this; my JOB to support you and cater to you. I love it when I save my customers time, money, and stress by providing all the printer cartridge and office supply items at the best price, delivered right to their door. I experience great satisfaction when I see the look on the face of my customers when I consistently save them 10% or more off the retail price. Sound like a wise business decision? Kathleen, a client of mine recently said to me “It’s so easy working with your company! I order items and they just show up. When I need your help, I can always count on your excellent service.”
Do you like to be catered to? Does it make sense to delegate the job of office supplies, including pricing, selection and delivery to your business, off your plate so you can focus on more important tasks? Better use of your time?
Problem solved! Now all you have to do is decide how you will best use all the time you just recovered? So, stop sabotaging your day and choose instead to focus on your priorities. Let me be your partner and relieve some unnecessary stress. Office Supply Solutions makes office supplies simple. Don’t waste another moment of your precious time: Call Now!