Internal or Outsourced IT?

I find myself in many situations where a single IT technician can make or break the productivity for an entire business.

No Internet, no email, and you can’t print the presentation material you need for your next client meeting; whom are you thinking about calling right now? Chances are whether you have a full-time employee to manage your IT or you chose to be backed by an entire company, you are thinking of one-person in particular. This is because most companies enjoy having a familiar face and one intimately familiar with their network. As we will see, this can be a double-edge sword.

I find myself in many situations where a single IT technician can make or break the productivity for an entire business. All the nuances, history, “band-aides”, and tricks are solely known by one individual. While seemingly complex, the specifics of your network should always be easily accessible within your company’s domain of knowledge. Securing the intellectual IT assets of your company is a must for growth, disaster recovery, knowledge transfer, and security.

While some instances call for in-house IT, I am hard-pressed to think of any situation in which outsourced IT is not needed.  A good relationship with an outsourced IT vendor is critical in many ways. From the perspective of your in-house tech department, an outside resource can mean extra helping hands with a big or complex project. While many full-time IT resources can manage the daily duties and many ongoing projects, there are still limitations to their expertise and availability to meet project deadlines while still maintaining the daily issues in the office.

Furthermore, if you imagine yourself in the CEO’s chair, your motivation would be geared towards concern about consistency, reliability, and transparency of your network. As a complement to your full-time IT employee, an outsourced provider could assist with documentation, monitoring, and standardization of your infrastructure.

An outside IT company can provide an extra layer of security, accountability, expertise, and resource management. IT companies typically employ great tools for monitoring, troubleshooting, and documenting your network. Just as you try to mitigate single points of failure within your business, you should not allow a single point of failure for your IT support.

A question for your consideration: What are the best deliverables an outsourcing firm like Alliance Technologies can bring to supplement my IT staff?

  1. State of the art tools for monitoring and remote management, including ticket handling, patch management, NOC support, and alert resolution.
  2. A team of experienced engineers. Consultants handle IT problems from many different industries and we have worked through countless debilitating issues. Our extensive knowledge and experience helps you solve problems faster, cheaper, and effectively.
  3. A pressure release. Having additional staff familiar with your network, who can assist with projects and provide relief from daily issues, all pay dividends for your business, especially when there is no need to hire and train a new employee.

If you are a small or medium business owner, your question at this point should not be whether or not you need an outsourced IT provider, it should be, how do I choose the right one? I will be exploring this very topic in my next article.

Think you may be at risk and want more information? Contact me directly.

Jared Peno
Alliance Technologies, LLC